rbaeej Privacy Policy
Your personal data matters. This policy explains exactly what information rbaeej collects, why it is collected, how it is used, and how it is protected — in plain, clear English.
Introduction
Effective Date: This Privacy Policy is effective as of 1 January 2026 and applies to all users of the rbaeej platform at https://rbaeej.app.
This Privacy Policy ("Policy") describes how rbaeej ("rbaeej", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the rbaeej website, mobile site, and all associated services (collectively the "Platform").
rbaeej is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or using any part of the rbaeej Platform, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the Platform. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us at [email protected] to request account closure and data deletion.
Our Privacy Principles
Six core commitments that guide how rbaeej handles your personal information.
Purpose Limitation
We collect only the data we genuinely need to operate the Platform, process payments, and comply with applicable law. No unnecessary collection.
Secure Storage
All personal data is stored on secured servers protected by industry-standard SSL/TLS encryption. Access is restricted to authorised personnel only.
Transparency
We tell you clearly what data we collect, why we collect it, and who it may be shared with. No hidden data practices or undisclosed third-party transfers.
User Control
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
No Data Selling
rbaeej does not sell your personal information to third parties for their own commercial or marketing purposes. Your data is not a commodity.
Retention Limits
We retain your data only for as long as necessary to deliver our services and meet legal obligations. Inactive account data is reviewed periodically for deletion.
1. Information We Collect
rbaeej collects the following categories of personal data from users of the Platform.
Identity & Registration Data
Full legal name, date of birth, gender, nationality, and a copy of a government-issued identity document where verification is required. This data is collected when you register an account on the Platform.
Contact Information
Mobile phone number, email address, and residential address in Bangladesh. Used for account communications, transaction alerts, responsible gaming notifications, and support correspondence.
Financial & Payment Data
bKash account number, Nagad account number, Rocket number, Upay details, or bank account information used to process deposits and withdrawals in BDT. Full payment credentials are handled by the respective payment provider and are not stored in full on rbaeej servers.
Transactional & Betting Activity
Records of bets placed, games played, deposit and withdrawal history, account balance movements, bonus claims, and wagering activity. This data is integral to operating the Platform and resolving disputes.
Device & Technical Data
IP address, device type, operating system, browser type, session timestamps, and general geographic location data derived from your IP address. Used for security monitoring, fraud prevention, and platform optimisation.
Cookies & Usage Data
Session cookies, preference cookies, and analytics data relating to how you navigate and interact with the Platform. See Section 6 of this Policy for full details on cookie use.
2. How We Use Your Information
Section 2.1 — Account Operation
Providing and Managing Your rbaeej Account
We use your identity, contact, and payment data to create and maintain your rbaeej account, process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and local bank transfers, verify your identity for security and compliance purposes, and deliver transaction receipts and account notifications to your registered contact details.
Section 2.2 — Platform Delivery
Delivering Sports Betting and Casino Services
Your betting and gaming activity data is used to settle bets, calculate winnings, manage bonus balances, maintain your account history, and resolve any disputes relating to game outcomes or transaction records. This data is essential to operating the Platform and cannot be withheld without preventing access to the service.
Section 2.3 — Fraud Prevention & Security
Protecting Users and the Platform
Device data, IP addresses, and behavioural patterns are analysed to detect suspicious account activity, prevent unauthorised access, identify and block duplicate accounts, and guard against money laundering and other financial crimes. Where suspicious activity is detected, rbaeej may place a temporary hold on the account pending investigation.
Section 2.4 — Responsible Gaming
Supporting Safe Gambling Practices
Betting and deposit activity data is monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are identified, rbaeej's responsible gaming team may make contact to offer support tools including deposit limits, session time-outs, and self-exclusion options. This use of your data is in your direct interest and forms part of our duty of care as a platform operator.
Section 2.5 — Customer Support
Handling Enquiries and Complaints
When you contact rbaeej support at [email protected], we collect and store the content of your communications, including any personal data you share during the interaction, for the purpose of resolving your query and improving our support quality. Support communications are retained for a reasonable period consistent with our operational and legal obligations.
Section 2.6 — Legal Compliance
Meeting Regulatory and Legal Obligations
rbaeej may be required by applicable law to collect, retain, or disclose certain personal data. This includes identity verification records, financial transaction logs, and account activity histories where required for anti-money laundering (AML) compliance, law enforcement requests, or other legally mandated purposes. rbaeej will comply with valid legal requests while taking reasonable steps to protect user privacy.
3. Sharing Your Information
rbaeej does not sell, rent, or trade your personal data to third parties for their independent commercial use. We may share your information with the following categories of third parties only where strictly necessary:
Section 3.1
Payment Processing Partners
To process deposits and withdrawals, we share the minimum necessary financial details with our approved payment partners including bKash, Nagad, Rocket, Upay, and licensed banking institutions operating in Bangladesh such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners process your payment data under their own privacy frameworks and are independently responsible for the security of data they handle.
Section 3.2
Game Content Providers
Casino and slot game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data required to operate their games on the Platform. This data sharing is limited to what is technically necessary to deliver the gaming experience and does not include sensitive personal or financial details beyond what those providers need to run their certified game engines.
Section 3.3
Fraud Prevention and Security Services
rbaeej may engage third-party security and fraud detection services to analyse device fingerprints, IP reputation data, and behavioural signals. These service providers act as data processors under rbaeej's instruction and are contractually prohibited from using your data for any purpose other than delivering the security service.
Section 3.4
Legal and Regulatory Authorities
rbaeej may disclose personal data to law enforcement agencies, regulators, or courts where required by a valid legal order, court direction, or applicable statutory obligation. Where permitted by law, rbaeej will endeavour to notify the affected user before making such a disclosure.
⚠️ Third-Party Links: The rbaeej Platform does not contain links to external third-party websites. All navigation remains within the rbaeej domain. rbaeej is not responsible for the privacy practices of any third-party payment or game provider beyond what is disclosed in this Policy.
4. Data Retention
rbaeej retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention guidelines apply:
Section 4.1
Active Account Data
For as long as your rbaeej account remains active, we retain all identity, contact, payment, and activity data necessary to operate your account and deliver the Platform's services. You may request a summary of the personal data we hold at any time by contacting [email protected].
Section 4.2
Closed or Inactive Account Data
Following the closure of an account — whether requested by the user or initiated by rbaeej — personal data is retained for a period necessary to satisfy residual legal, compliance, and dispute-resolution obligations. Financial transaction records are typically retained for a minimum period consistent with applicable financial record-keeping requirements. After this period, data is securely deleted or anonymised.
Section 4.3
Self-Excluded Users
Where a user has requested self-exclusion under our Responsible Gaming programme, we retain sufficient identifying information to enforce the exclusion and prevent re-registration during the exclusion period. This retention is in the user's direct interest and is necessary to honour the self-exclusion commitment.
5. Your Data Rights
As a user of the rbaeej Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":
Right of Access
Request a Copy of Your Data
You have the right to request a copy of the personal data rbaeej holds about you. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format.
Right of Rectification
Correct Inaccurate Information
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support to update your registered name, contact details, or address information.
Right of Erasure
Request Deletion of Your Data
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Please note that certain data must be retained to comply with legal obligations and cannot be deleted on request alone.
Right to Withdraw Consent
Opt Out of Non-Essential Processing
Where data processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal and does not affect processing carried out on other legal bases such as contract performance or legal obligation.
6. Cookies & Tracking
rbaeej uses cookies and similar technologies to operate the Platform, maintain your session, remember your preferences, and analyse how the Platform is used. The following types of cookies may be set when you access rbaeej:
Essential Cookies
Required for the Platform to function. These include session cookies that keep you logged in and security cookies that help prevent fraudulent access. These cookies cannot be disabled without preventing use of the Platform.
Analytics Cookies
Used to understand how users navigate the Platform so we can improve page performance, fix errors, and optimise the user experience. Analytics data is aggregated and does not identify individual users.
Preference Cookies
Store your language, display, and notification preferences so you do not need to re-enter them on each visit. These cookies are set only after you interact with preference settings on the Platform.
✅ You can manage cookie preferences through your device's browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core features, but may affect personalisation and analytics functionality.
7. Data Security
rbaeej takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
- End-to-end SSL/TLS encryption for all data transmitted between your device and rbaeej servers.
- Encrypted storage of sensitive personal and financial data at rest on secured infrastructure.
- Role-based access controls ensuring that only authorised personnel can access personal data, limited strictly to what is required for their role.
- Regular internal security reviews and monitoring of Platform systems for unusual activity or potential breaches.
- Two-factor authentication options for user accounts to prevent unauthorised login attempts.
- Secure integration protocols with payment partners including bKash, Nagad, and local banks to ensure payment data is never exposed in transit.
While rbaeej takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying support immediately at [email protected] if you believe your account has been compromised.
8. Changes to This Policy
rbaeej reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the updated Policy will be published at https://rbaeej.app/privacy-policy with a revised effective date. Your continued use of the Platform after the publication of an updated Policy constitutes your acceptance of the revised terms.
For significant changes that materially affect how your data is used, rbaeej will make reasonable efforts to notify active users via their registered contact details. We encourage you to review this Policy periodically to stay informed about how your information is protected.
Questions About Your Privacy?
Our support team handles all data rights requests and privacy enquiries promptly and in confidence.
📧 Email: [email protected]
⏰ Available 24/7 — Bangladesh Standard Time (BST, UTC+6)
Please include "Privacy Policy Enquiry" or "Data Rights Request" in your subject line so our team can direct your message to the appropriate handler without delay.
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